![]() Teams began working around the clock to identify the source of the problem and get things back to normal. This immediately became our highest priority. On Thursday afternoon October 28th, users began having trouble connecting with our platform. A key value at Roblox is “Respect the Community”, and in this case we apologize for the inconvenience to our community. We are sorry for the length of time it took us to restore service. Daily active users spend an average of 156 minutes per day with the game.Īs most of the Roblox community is aware, we recently experienced an extended outage across our platform. Roblox attracts more than 200 million active users monthly, on devices including iOS, Android, tablets, computers, Xbox, Oculus Rift and HTC Vive. “Your Roblox experience should now be fully back to normal,” he wrote. ![]() For now, the company doesn’t believe any users have lost any data. “Upon successfully identifying this root cause, we were able to resolve the issue through performance tuning, re-configuration, and scaling back of some load.īaszucki said Roblox will share a post-mortem with more details as the company completes its analysis of what happened. ![]() “Due to the difficulty in diagnosing the actual bug, recovery took longer than any of us would have liked,” Baszucki wrote. The restaurant chain had begun a Halloween event on Roblox involving a giveaway of $1 million worth of free burritos shortly before the blackout began. That distinction was important to make by Roblox, after users speculated that the shutdown was caused by an overload of users engaging in a Chipotle promotion.
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